Shipping policy

Rest, delivered to your door. Standard shipping is free on Restwink orders. No minimum spend, no surprises at checkout.

Where we deliver

We deliver to addresses within Australia.

Shipping cost

Standard shipping is free. Prices are in Australian dollars and include GST, and checkout shows your full total before you pay.

Processing and delivery time

Delivery is estimated at 1 to 2 weeks after dispatch. Processing time before dispatch is additional, and delays are possible. Delivery times are estimates, not guaranteed arrival dates, and can vary with carrier volumes, weather and peak periods. Rural and remote areas may take longer.

Tracking your order

When your order is on its way, we'll let you know by email. Tracking details aren't available for every order, so if you'd like an update at any time, send us a message through the Ask us form with your order number.

Getting your address right

Please check your delivery address carefully at checkout, including unit numbers and postcode. If you notice a mistake, send us a message through the Ask us form (the Ask us button on any page of our website) as soon as possible, with your order number. We'll reply personally by email and do our best to update it before your order is processed. If a parcel comes back to us because the address was incorrect or it wasn't collected, we'll contact you to arrange re-delivery, and re-delivery postage may apply.

Delayed, lost or missing parcels

If your parcel seems delayed or missing, send us a message through the Ask us form with your order number at any time. We'll investigate with the carrier and keep you updated by email. You don't need to wait a set number of days before contacting us, and our investigation doesn't limit your rights under the Australian Consumer Law.

Damaged on arrival

If your mask arrives damaged, please let us know through the Ask us form as soon as you can, with your order number. If you have a photo of the item and packaging, you can send it in reply to our email, but it's not required to get a remedy. We'll put it right in line with your rights under the Australian Consumer Law, as set out in our Returns & Refunds Policy. Telling us soon helps us sort it out faster, but there's no deadline here, and it never limits your rights under the Australian Consumer Law.

Delays on our side

If your order is taking longer than expected, we'll let you know by email with an updated timeframe.

Extra charges

Our prices include GST and free standard shipping within Australia. If a carrier ever asks you for a fee to release your parcel, message us through the Ask us form before paying.