Restwink / Order care
Your rest, on its way.
Your order details, delivery updates and a little help along the way, all in one place.
View my orderSign in with the email you used at checkout. We’ll send a one-time code; no password needed.
Already have your confirmation email? Its “View your order” link takes you straight to your order page. We’ll email you when your order is on its way, and if tracking is available for your delivery, the link will be in that email and on your order page.
What happens next
From checkout to your bedside.
A guide to the delivery journey. Your own order page shows the latest available status.
Order confirmed
Your confirmation email contains the items you ordered and a secure link back to your order.
Prepared & dispatched
Your order is prepared for shipment. Once it is dispatched and tracking is added, you can follow it from your order page.
Follow the journey
If tracking is available for your delivery, open the link on your order page or in your shipping confirmation email to see the latest carrier updates. Scans can take a little time to appear.
A little clarity
Waiting for an update?
Why isn’t tracking showing yet?
Your order may still be in preparation, or tracking may not have reached your order page yet. Check your confirmation email, and contact us with your order number if you need help.
My tracking hasn’t changed. What should I do?
There can be gaps between carrier scans. If your order has tracking, check the link in your shipping confirmation email or on your order page. If you’re worried about your parcel, contact us with your order number and we’ll look into it.
I checked out as a guest. Can I still see my order?
Yes. Use the secure order link in your confirmation email, or sign in using the same email address you entered at checkout. You may be asked to verify your identity before viewing order details.
It says delivered, but I can’t find it.
Check your delivery address, mailbox, safe place and anyone who may have received the parcel. Review any carrier delivery notes, then contact us if it is still missing so we can help investigate.